Frequently Asked Questions

We have strong R & D team, independent R & D and production of main parts, to control product quality from the source.
And the main core components of our portable power station are produced by ourself, including hardware, software, BMS, structure, ID, etc.

The delivery time is usually 30-40 work days, or shorter if quantity is not too much.

We support to provide samples, but you need to responsible for the sample cost and freight. Or ship by your own forwarder if you have shipping agent in China.

Yes, but there is a minimum order quantity required.

Most of our Portable Solar Power Station products have acquired CE, FCC, UL, Global Insurance and PSE certificates, which is able to satisfy most country’s importing requirements.

We have long-term cooperated forwarders who are professional at battery shipment, it can be sent to every country in the world.

Yes, we can provide solar panels and form a complete set of sale.

Most of our products are guaranteed for 1 year.
For general minor problems, our company will issue maintenance instructions and express spare parts.
Customers can repair and replace spare parts by themselves according to the instructions.
If it cannot be repaired within the warranty period, our company will provide new product replacement.

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